Frequently Asked Questions

When we receive your online order, we will call you to confirm your order and schedule a date for your first water delivery and water dispenser setup. We will then deliver your water every 4 weeks, and also pick up your empty bottles.

We only require you to sign or agree to a subscription agreement, which outlines the terms of the service we will provide you. But, you can cancel anytime.

You only need to be home if we are installing or picking up a water dispenser. Otherwise, you do not need to be home. We only ask that you leave your empty bottles outside your door on the day we will be dropping off new bottles.

We will notify you either via a phone call, text message, or email the day before we will be dropping off your water, so you can remember to leave out your empty bottles.

You can call us at (844) 301-0754, or log in to your account at to make any changes.

We set up all customers on a recurring payment schedule via debit or credit card, and you will be charged after every delivery.

Yes, but the cost is still $25 for 3 bottles delivered every 4 weeks, and $7.25 for each bottle thereafter (plus tax). We would recommend you take the dispenser because it is a high quality Primo dispenser.

There are no fuel surcharges like some other services, nor are there any upfront deposit fees. We will only charge you a fee if you are late on payment or if you do not return the water dispenser ($100) or empty water bottles ($5 each) after you cancel your service.

Depending on your needs and location, we may be able to accommodate more frequent service. Please contact us.

Please call us at 844-301-0754, and we will help you troubleshoot. If we cannot help you over the phone, we will send someone to repair or replace your water dispenser.

Primo water is always free from chemicals and impurities. Every bottle is 100% safe and meets or exceeds all Federal, State and local requirements.

Primo uses a 9 Step state-of-the-art commercial purification process. We start by filtering water to remove harmful contaminants. We remove very small particles and microbiological constituents using micro-filtration. Next, the water enters either a reverse osmosis or distillation phase. After this phase, Primo Water’s proprietary mixture of minerals is added to create its clean and refreshing taste. Then, the water is ozonated to ensure that it is completely disinfected.

To ensure great taste, always store Primo bottles indoors in a clean, cool, dry and well-ventilated location out of direct sunlight. Always place the bottle neck up. Never store water near chemicals, gasoline, paint, solvents or cleaning supplies.

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